FAQs –  Frequently Asked Questions

Q:  Why is online ordering so darn expensive?

A: The price on our website for ordering reflects the product and all its custom packaging and preparation to ensure safe delivery. This includes the packaging itself, dry ice, and proper attention to preparing the shipment. For more detailed information, please view our Cake Pricing page.


We encourage customers to purchase from a local retailer, but for those that are not within driving distance of a retailer that sells our cakes, we have provided the most cost-effective method we could procure to ship our cakes for everyone to enjoy. If you are unsure if you are near a retailer that carries our cakes, please email customerservice@billknapps.com and our team will try to locate one for you.

Q:  I’m confused about shipping. Can you help me out?

A: Please view our map and chart (below) for a quick reference of your shipping options:

Please view our Shipping and Ordering Policies for more detailed information. If you are still unsure, please submit your question to our customerservice@billknapps.com email address and we will respond as soon as we can.

Q: Can I order in bulk?

A: Please email customerservice@billknapps.com with your name, phone number, and request. A Bill Knapp’s representative will contact you as soon as possible.

Q: When are you open?

A: Our office operating hours are from 9:00 AM – 5:00 PM EST, Monday through Friday. The Outlet Store is not currently open to the public.

Q: What is your baked goods’ shelf life?

A: Our cakes have a use by shelf life of 7 days (celebration cakes) and 9 days (buttercream delight).

Our doughnuts have a use by shelf life of 7 days.

Our ToasterTops have a use by shelf life of 9 days (blueberry) and 11 days (cornbread).

Our breads have a use by shelf life of 6 days.

Q: Are your baked goods made in a nut-free facility?

A: No. Our baked goods are not made in nut-free facilities. Please double check each item’s page for additional allergen information.

Q: How many people do your cakes feed?

A: Our cakes serve 6-8 people.

Q: Do you offer discounts for large orders?

A: If you are looking to order in large quantities, please email customerservice@billknapps.com with your name, phone number, and request. A Bill Knapp’s representative will contact you.

Q: Why can’t I select certain dates on the calendar?

A: Certain dates are unavailable for deliveries as FedEx and/or Bill Knapp’s, LLC. is closed or are affected by holidays.

Q: Can I add a personalized message?

A: Yes, you can add a brief personalized message to any order for a fee of $1.00.

Q: How long will it take to receive my online order?

A: Depending on where you are in the continental United States, the delivery options and timing for your order will vary. Please visit our Shipping & Ordering Policies page for more information.

Bill Knapp's Birthday Cake
Bill Knapp's History - Waitress
Bill Knapp's Bakery
Bill Knapp's Logo