Frequently Asked Questions | Baked Goods, Baked Great

Why is ordering cakes online so expensive?

Our pricing includes our delicious cake(s), as well as all the custom packaging and necessary preparation for safe delivery! Please view our Cake Pricing page for more information.

You may find Bill Knapp’s baked goods in your local grocery store! Send an email to [email protected] for assistance locating a store. For Bill Knapp’s fans located outside of driving distance of a retailer, our shipping option offers the most cost-effective method available for everyone to enjoy.

I’m confused about shipping. Can you help me out?

Cake orders are only available for next-day delivery. ToasterTops orders are available for next-day or ground shipping. Ground shipments will be sent out the Monday or Wednesday following your order date. Please view our Shipping and Ordering Policies for more detailed information. If you are still unsure, email us at [email protected] and we will respond as soon as we can.

Can I ship a package to Alaska or Hawaii?

Please contact us at [email protected] if you would like to ship to Alaska or Hawaii as delivery options may be limited.

How long will it take to receive my online order?

Depending on where you are in the continental United States, the delivery options and timing will vary. Please visit our Shipping & Ordering Policies page for more information.

Why can’t I select certain dates on the calendar?

We currently only ship orders on Mondays and Wednesdays and have limited delivery dates for Tuesdays and Thursdays (for next-day air shipments). For ground shipments, unless stated in the “notes” section at checkout, we will ship your ground package the Monday or Wednesday following your order date.

Note: Certain dates may be unavailable due to closures surrounding holidays.

Can I order in bulk?/Do you offer discounts for large orders?

Please email [email protected] with your name, phone number, and request.

Are your baked goods made in a nut-free facility?

No. Our baked goods are not made in nut-free facilities. Please double check each item’s page for additional allergen information.

What is the shelf life of your baked goods?

Our Celebration Cakes have a use-by shelf life of 7 days. Our donuts have a use-by shelf life of 7 days. Our ToasterTops have a use-by shelf life of 9 days (Blueberry) and 11 days (Cornbread and Chocolate Chip). Our breads have a use-by shelf life of 6 days.

How many people do your cakes feed?

Our cakes serve 6-8 people.

When are you open?

Our office operating hours are from 9:00 AM – 5:00 PM ET, Monday through Friday. The Outlet Store is not currently open to the public.

Contact us today to find out how to bring our quality to your in-store bakery.

Sell Bill Knapp’s in your store—you’ll be selling something your shoppers can’t get anywhere else. Once they try it, they’ll be back to satisfy their cravings.

Have a customer question or comment? Purchased an item in a store and need to share your experience? Contact us here, or email [email protected]. This contact form routes to our wholesale team, which cannot assist with customer questions.

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